1. General Refund Terms

• Refunds are processed only for eligible cancellations as per the terms outlined in the booking confirmation.

• Refunds will be issued only to the original payment method used during booking.

• Refunds are subject to deductions for cancellation charges, service fees, and applicable taxes.

• Refund requests must be made in writing via email to: [Insert Official Email].

2. Tour Package Cancellation & Refund Policy

Note: Some customized packages, group tours, or third-party bookings (e.g., flights, hotels) may have non-refundable components.

3. Resort Booking Refund Policy

• Cancellation up to 15 days before check-in: 80% refund

• Cancellation within 7 to 14 days of check-in: 50% refund

• Cancellation within 6 days of check-in or no-show: No refund

Peak season bookings, festival dates, and long weekends may have stricter cancellation terms and may be non-refundable.

4. Non-Refundable Items

No refunds will be issued for:

• Visa fees, insurance, or documentation charges

• Government taxes, tolls, or entry fees paid in advance

• Partially utilized services or early check-outs

• Force majeure events (natural disasters, political unrest, etc.)

5. Refund Processing Time

• All eligible refunds will be processed within 7–15 working days from the date of approval.

• Processing time may vary depending on the payment provider or banking institution.

6. Changes or Amendments

• Any changes to booking dates, destination, or package may incur charges.

• Rescheduling is subject to availability and third-party policies.